Store Policies

Please review the following information carefully, as it outlines important details regarding your purchase.

At HOUSE OF HONEY, client satisfaction is our top priority. We proudly stand behind the quality of our products and are committed to delivering an exceptional experience with every order.

Each product is carefully hand-inspected by our fulfillment team prior to shipment to ensure it meets our standards. Due to the nature of raw hair and the individuality of each donor, variations in color and texture are to be expected and cannot be guaranteed.

Full payment is required at the time of purchase. Once your order is placed, your payment method will be charged immediately. We maintain a strict zero-tolerance policy for fraudulent activity, including unauthorized transactions and theft of merchandise. Any such activity will be addressed accordingly.

By completing your purchase, you acknowledge and agree to all terms outlined within our policies.

All sales are final.

TEXTURE DISCLAIMER

Virgin human hair is inherently unique—no two bundles are exactly alike. Our imagery is provided as a guide to showcase the range of textures available; however, natural variations are to be expected.

Due to the individuality of each donor, the hair you receive may differ slightly in color, texture, or wave pattern from what is pictured. These differences are a reflection of the authenticity and quality of raw human hair.

Textures may range from more coarse to silkier finishes, with variations in curl patterns from loose waves to tighter curls. This natural diversity is what makes each bundle beautifully one of a kind.

COLOR DISCLAIMER

We exclusively offer unprocessed virgin hair in its natural shade of 1B (off-black/natural dark brown). This premium quality hair can be colored and will take to permanent, semi-permanent, lifting, and gloss treatments beautifully when handled correctly.

For optimal results, we strongly recommend that all chemical services be performed by a licensed professional. As this is a luxury investment, improper handling or application by an unqualified individual may compromise the integrity of the hair.

While our hair is highly versatile, all chemical processing carries inherent risks. Results may vary depending on products and techniques used. Potential outcomes may include, but are not limited to, dryness, breakage, shedding, matting, or tangling.

Please note, once the hair has been altered in any way—including coloring, lifting, or chemical treatment—we are no longer responsible for the condition or performance of the product. Alterations may also affect the original texture and pattern of the hair.

By purchasing, you acknowledge and accept these terms. Refunds and exchanges will not be issued for any changes in color, texture, or overall dissatisfaction following chemical processing.

All sales are final.

PRICING

The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to any pending, existing, or shipped orders. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!

SALES/ DISCOUNT CODES/ COUPONS

In the case a customer is granted a personal discount code (separate from sale codes), the code can only be used on regularly priced items. You cannot apply discount codes to the sale items. IF the code is provided via House of Honey for a sale, the code can be used on all items. No discounts or coupon codes will be applied to existing orders.

PAYMENT TERMS

All sales are final. By placing an order, you confirm that you are 18 years of age or older.

Payment is required in full at checkout. We accept all major credit and debit cards through our secure processor, PayPal. Once your order is placed, your payment method will be charged immediately.

To maintain the integrity of our brand and protect our clients, we uphold a strict zero-tolerance policy for fraud. Any suspicious activity will be reviewed and addressed accordingly.

Orders with mismatched billing and shipping details may require additional verification prior to shipment. This ensures the security of your purchase and may result in a brief processing delay.

Please note, once an order is confirmed, it cannot be canceled, modified, or refunded.

ONLINE STORE POLICY

Varying information on your invoice details or transaction information flags our verification team. As an extra step to protect our customers from internet fraud, we may require the customer to submit a government issued photo ID or valid license to authorize their transaction. ALL SALES ARE FINAL!

ORDER PROCESSING

We do not operate on weekends. Any orders placed Friday, Saturday, or Sunday, will be processed first thing the following Monday morning, unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout. ALL SALES ARE FINAL!